Shipping policy
Shipping Policy
Processing Time
Orders are processed within 1-3 business days (90% of orders ship within this timeframe). You will receive an email confirmation with tracking information once your order has been shipped.
Shipping Times
Once your order has been processed and shipped, estimated delivery time is:
United States: 5-12 business days
Please note: These are estimated timeframes and actual delivery may vary depending on your location and local postal service.
Shipping Costs
We offer FREE shipping on all orders within the United States. No minimum purchase required.
Order Tracking
All orders include tracking. Once your order ships, you will receive an email with your tracking number. You can use this to monitor your package's journey to your door.
Lost or Delayed Packages
If your package has not arrived within the estimated delivery window:
- Check your tracking: First, check the latest tracking status of your order
- Contact us: If tracking shows no movement for 10+ days, or if the estimated delivery window has passed, email us at support@healo.shop
- Resolution: We will investigate with our shipping carrier and send you a free replacement if your order is confirmed lost
Delivery Issues
Please inspect your order upon reception. If your package arrives damaged, or if you received the wrong item, contact us at support@healo.shop within 7 days of delivery with photos of the issue. We will send a replacement immediately.
Undeliverable Addresses
If a package is returned to us as undeliverable due to an incorrect address provided by the customer, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipping.
Questions?
If you have any questions about shipping, please contact our support team at support@healo.shop. We're here to help!